On July 20 the news, China electronic commerce Research center receives some net friend to sue, called it purchases the handset after the Jingdong commercial city delivers the value 200 Yuan Jingdong electron ticket, after having used 25 Yuan,baby girls clothing, the Jingdong commercial city has not had any prompt, after getting down the list, buckles completely directly 200 Yuan electronic ticket the light.
Event review:
On June 24 purchases moto the xt800 handset to attain presents as a gift 200 Yuan Jingdong electron ticket, at that time was precisely because bestowed 200 Yuan electronic ticket only then to purchase xt800.
In June 28 daily expense 200 Yuan electron ticket purchase a value 25 Yuan to extinguish the mosquito lamp,（Related Articlesgirls coats In all seriousness does smiles the sma）, gets down when the list Jingdong net any prompt, after not having gotten down the list, directly completely buckles 200 Yuan electronic ticket the light. Afterward is informed by the Jingdong guest clothing Jingdong to stipulate, regardless of electronic ticket face value how many, so long as the purchase value does not surpass the electronic ticket face value the commodity, the electronic ticket on disposable buckles the light completely.
Event following:
Electronic ticket operating instructions: Had stipulated in Jingdong net home page - - buying guide - - frequently asked questions - - coupon use - - Beijing ticket service manual's third 3. like Beijing ticket amount is bigger than the order form amount, then the difference does not give returns; If the Beijing ticket amount is smaller than the order form amount, then must by the customer balance of payment; The Beijing ticket cannot use for to pay the related transport expense, cannot cash.
This net friend indicated: Why does Jingdong inform consumer such stipulation not beforehand? Did not say first so stipulated whether to belong to the overlord provision, Jingdong hides to the consumer disadvantageous provision in such a small corner, moreover places in the frequently asked questions, estimated that so long as is not the Jingdong public figure, so long as is the normal person, before going shopping first will not think that Jingdong will have the question, looked first Jingdong will have any frequently asked questions, Jingdong this act,gifts for kids, the mind will be how unpredictable! Regarding this, it this matter sued Jingdong, Jingdong had finished the suit flow voluntarily unexpectedly.
China electronic commerce Research center Research center found that this net friend already is Jingdong's diamond customer, actually still met this kind of question. Obviously, regarding the electronic ticket's use rule has not been able the prompt complete transmission for the user. In recently the National Industry and commerce Bureau newest releasing "Network Commodity exchange And Related Service Behavior Management Tentative method" pointed out explicitly the network commodity operator and the network serves the operator to provide the electronic form contract terms, must conform to the law, the laws and regulations, the rules and regulations stipulation, according to fair determined in principle trades the bilateral right and the duty, selects reasonable and the remarkable method proposes the consumer to pay attention has the significant relational provision with the consumer rights and interests, and defers to consumer's request to explain to this provision. But this action has been a suspect the overlord provision.
Regarding this, China electronic commerce Research center believed that to electronic ticket,unique baby gift baskets, coupon and so on expense ticket, business, if has any limit use situation, must respect the consumer the right to know, must consider the consumer ahead of time as far as possible by the striking way. If before the business, has not arrived considers the duty, then the consumer is authorized to request to refund money and to maintain own rights and interests.
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